We have a BoG app service catalog in the Service NOW tool. Users shall use this tool to raise all issues and bugs of the BoG app.
This can also be done by sending an email to the BoG support team. For quick processing of the ticket, please follow the email template below:
To: boots-on-ground-request@holcim.com
Subject: <Short explanation of the issue/bug> - BoG-Support T2
Mail Body:
Dear BoG support team,
Please create a ticket for:
- Description: <Enter an explanation of the issue/bug/request; if possible add a screenshot>
- Service Name: Boots on Ground (BoG)
- Support Group: BoG-Support T2
- On behalf of: <Link this person using @ and entering the email address>
Thank you